Privacy Policy — Andrea Nago Mediation

1. Who We Are

Andrea Nago Mediation Services ("we", "our", "us") operates andreanagomediation.com. We are committed to protecting your privacy and handling your information transparently.

2. Information We Collect

We may collect the following categories of information:

Contact information you provide when booking an appointment or emailing us (name, email address, phone number).
Booking details submitted through our Google Calendar scheduling integration.
Usage data such as pages visited, referrer, device type, and approximate location, collected via Google Analytics.
Cookies used to measure traffic, improve the site, and support advertising campaigns.

3. How We Use Information

To schedule and deliver mediation and paralegal services you request.
To communicate with you about appointments, questions, or service updates.
To improve our website and services based on usage trends.
To measure the effectiveness of advertising and reach relevant audiences.
To comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only with trusted service providers who help us operate the business, including:

Google (Analytics, Calendar booking, Ads)
Vercel (website hosting)
Cloudflare (DNS and security)

We may disclose information when required by law, subpoena, or to protect rights and safety.

5. Cookies & Tracking

We use cookies and similar technologies for analytics and advertising. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Google Analytics: Learn how Google uses data at policies.google.com/technologies/partner-sites.

6. Confidentiality of Mediation

Communications that occur during a mediation session are treated as confidential in accordance with applicable state law. Information you share during mediation is separate from the website data practices described in this policy.

7. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain data sharing. California residents have rights under the CCPA. To exercise these rights, contact us at andrea@andreanagomediation.com.

8. Data Security

We use reasonable safeguards to protect your information. No online service can guarantee absolute security; please use discretion when sharing sensitive information.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact

Questions about this policy? Reach us at andrea@andreanagomediation.com.